I made a payment for an order, but the system indicated a payment failure and suggested that everything remained in the basket, prompting me to attempt payment again. This resulted in being charged twice. I reached out to the support team right away, and they assured me they would cancel the duplicate order, but they still made mistakes. Some items from the duplicate order were sent, while others were not, and the full payment was retained for an extended period without any product or refund. I contacted customer service multiple times, but they often refused to help or didn't respond at all. They did acknowledge in writing that their system occasionally scams customers into double charging. It's unfortunate that they did nothing to resolve the issue or communicate effectively. Very disappointing experience with poor customer service. I will certainly avoid spending any money with this company in the future.
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