I ordered a pair of heels along with a matching bag, but unfortunately, the bag I received was not the one I selected. Upon opening the package, I noticed that the box was damaged and had apparently been opened before delivery. I immediately contacted the support team and provided all the necessary proof for my order. They told me to return the incorrect item, which I did three weeks ago. Since then, I have been eagerly awaiting my refund, but it has yet to arrive. To make things worse, I have found it extremely challenging to file a formal complaint regarding my situation. The customer care services are lacking, as no one responds to my emails.
Claim your business profile now and gain access to all features and respond to customer reviews.
Discover the latest trends in women's shoes, handbags & accessories at Charles & Keith online.
