I’m a loyal customer of many years and have purchased bags, shoes and sunglasses not just for me but for my daughter and grand daughters and have always been happy.
I purchased a pair of shoes online on the 9th October 2025 and after wearing them 3 times (probably around 15 hours in total) they are already falling apart.
On the 12th Feb I sent a email and photos through to customer care and they are saying it’s wear and tear which is absolute rubbish, they are faulty.
Many emails have gone back and forth with no resolution only offering free postage on another pair if I so wished to pay.
This has happened to one shoe only, the other one is perfect. If it was wear and tear they both would be the same.
I am very careful with everything I have and pride myself in that.
I’m so disappointed as the customer care here is zero.
A good and loyal customer gone now over a pair of $89 shoes (with $12 for shipping) They would have cost Charles and Keith a fraction of that…
Not good enough….
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