I had a very disappointing experience with Charles & Keith.
The staff behavior was unprofessional and lacked basic customer service skills. They were unable to properly handle my concern or provide a satisfactory solution. Additionally, I was disappointed with the quality of the bag, which did not meet my expectations.
When I requested an exchange, it was initially refused. I was then advised to obtain email confirmation from customer care. After receiving the approval email from customer care, the store staff still declined the exchange request. Ms. Mansi stated that they could not break the policy, even though she had previously asked me to obtain confirmation via email.
This inconsistency and lack of coordination caused unnecessary inconvenience. Overall, it was a very frustrating and unpleasant experience.
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