I purchased the Ivette bag for my fiancée for Christmas and, like other reviews, we're not happy with the quality at all. She doesn't use it as a daily bag and she stores it in the dust bag it comes with but the faux leather has cracked and peeled off within 2 months. I then contacted customer service and sent photos and the response was that it comes under general wear and tear and they wouldn't help me. I asked for the issue to be escalated and I received no further communication for a month. I then emailed again to chase this up and they tried to tell me because it's not used daily that's the reason it's damaged, which is the most nonsensical thing I've ever heard in my life. Won't be shopping here again and I would advise everyone else to avoid like the plague.
Claim your business profile now and gain access to all features and respond to customer reviews.
Discover the latest trends in women's shoes, handbags & accessories at Charles & Keith online.
