This is a review for Susan and Mary Charleston, I whole heartedly agree with everyone else that wrote a review, not a company you want to deal with. While mine ended up a little differently than some did, it was an uphill battle. Took over 3 weeks to get shoes. Also, I noticed an “international fee” that I got charged for. So I emailed them, there was no other way to reach them, and sent a screenshot. Told them there was no mention of this and I wanted my money back. Was a small amount but it was the principal of it. Finally got that back. I also questioned about that, there certainly is no mention of your items coming from overseas on their site. Also my tracking info mentioned either China or Hong Kong, wasn’t hard to figure out just by their symbols and other things. So that sent a red flag to me. So when I finally got my item, as others have said, the shoes weren’t even a box, just a bag. When I open it the “toxic chemical smell” could have knocked you down. I knew if it was that strong that it wasn’t good to be around. I had to put them out in my garage. I knew I wouldn’t ever be able to wear them. So the process with them started. They offered at first maybe 20% back and they really stress how expensive it could be to send back. They really don’t want the items back. So we played what felt like “let’s make a deal”, haggling back and forth. Then 30% next, then 40%, then 50%. All the while I kept reminding them I couldn’t use the item because of that toxic chemical smell and it was unacceptable and that is wasn’t good for their business and that I would be posting a review. While I didn’t get all my money back, I got more than half but I really had to push them. They claim they want you to be happy, well I am not happy, I have shoes I can’t wear and am still out money. So BEWARE, if you don’t want a struggle on your hands, don’t order. I should have known better. I came across them on Facebook and had not ever heard of them!!!!!
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