3 strikes, I’m out! 1) The shipment took several weeks to arrive but I did receive constant emails to the point of annoyance stating that it was received, processing, shipped, en route, STILL en route, etc. 2) The product quality is terrible. Thin, scratchy material, not high quality at all. 3) The return process was infuriating. I knew and understand that I would need to pay return shipping. What they don’t disclose is that, if you attempt to return, they will try to talk you out of it. After my first email, I was told that it is very expensive to ship back to their distributor in Asia but they could contact their stateside place and see if there are better quality options for replacement. Hmmm… then why wasn’t I shipped higher quality from the US to begin with? My response was politely no, please process a refund. Continued pushback and I was then offered a 20% discount and could keep the three items. Again, no thanks, please refund minus shipping. I was then offered the same thing again, stating that the return cost of shipping, clearing customs, etc. would be high. I highly doubt that the shipping cost would be anywhere near the $120 I paid. However, frustrated with the difficulty, I gave in after the third attempt and received my $24 refund a few days later. The three items are in my Goodwill donation pile.
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