I am extremely disappointed with my experience with this charter company. Our school booked transportation for a student field trip and were clearly told during the booking process that there would be no cancellation fee if plans changed. We were not even charged for the reservation.
Unfortunately, when circumstances required us to cancel, we were suddenly informed that a cancellation fee would still be charged. This fee will now come directly out of our school’s budget. As a Title I school, our funds are extremely limited and intended to support students and learning opportunities, not unexpected charges that contradict what we were originally told.
Clear and transparent policies are critical when schools are planning trips and managing tight budgets. Had we been told upfront that a cancellation fee would apply, we would have planned differently. It states it in their T&C; however, the person I spoke to said not to worry about it, just cancel.
It is very disappointing to see a company place an unexpected financial burden on a school that is working hard to provide meaningful experiences for its students.
I hope the company reevaluates how it communicates its policies to schools in the future so other educators do not experience the same situation.
Claim your business profile now and gain access to all features and respond to customer reviews.
