My experience with the company regarding international supplier refunds has been disappointing, as their process does not comply with UK credit or debit card regulations. Even when I raised a complaint, they did not handle it properly, seemingly extending the process in the hope that I would give up. I have never encountered a financial institution that outright refuses to acknowledge complaints or provide a reference number. Their customer support appears to be located outside the UK and seems to disregard regulatory guidelines. The entire situation feels insincere, perplexing, and extremely frustrating. The company falls short on transparency, compliance, and fundamental customer care.
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