Terrible experience with the payment process. I attempted to pay my tradesman and went through all the necessary security checks on the app, only to have the transaction put on hold. Now, I'm left waiting for a callback because no one seems available to assist. Had I known it would be this challenging, I would have just used my other bank account, which has never caused issues. This situation has been extremely inconvenient and has left my tradesman waiting for payment, making me look unprofessional. I cannot recommend this service and will be closing my account after this experience.
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