Just purchased a so called Cheese and onion ( more like potato and onion) pasty from this shop in Crewe near George IV playing field. It was cold and I was told they would need to put it in an oven/microwave contraption if I wanted it warm. I asked why not under an hotplate to keep it warm as you do in other shops. I was told that you are phasing hotplates out for this other method of warming in all you outlets. Absolutely stupid idea. 1: it come out all soggy as does any pie or pasty when cooked in a Microwave( although this is not strictly a microwave if turns out the same soggy tasteless mess). 2: It also means the customer is waiting longer and that your member of staff is engaged in a pointless exercise when they could be serving customers instead of re-heating products that turn out disgusting in flavour and texture. Your products have slowly and sneakily crept up in price over the years whilst the product (filling in this case a Cheese and onion filling) has deteriorated in quality. How much percentage of cheese do you legally have to include to call it a cheese and onion pasty? More like a Potato and onion and cheese essence pasty would be a more honest title. Clive.
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