I’ve worked with Max for several years, and it’s been a very positive experience in terms of service and cost. His selection of airlines and routes for each journey is alway very satisfactory. If he doesn’t believe he can add value for a particular trip, he recommends an alternative way for me to find tickets without using his services. As with all things in life, on a rare occasion, a glitch has arisen (at times due to the airline), but Max has always managed to promptly resolve the problem. Although his services don’t embrace waking me when I fall asleep in the airport lounge and miss my flight, which happened on one occasion, we found a solution that enabled me to get a different flight and routing to the same destination a few hours later, at no additional cost. Max makes himself available at most hours of the day. The success of any service relationship is enhanced when both parties stay on top of the situation. I’ve recommended Max to several friends who travel regularly, and they’ve all been very happy with his performance.
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