I tried for more than three weeks to reschedule a flight, and I really can’t recommend them. It’s not worth buying with them.I couldn’t make the changes on their website because it said I needed to contact them. Every time I reached out, they replied saying they would send me a link to confirm the new flight and make the payment. But I never received it. I followed up multiple times, and every time I got the same response. Then, about a week ago, they claimed they had sent the email to a different email address. This makes no sense because I only have one email — the same one they used to send me the original confirmation and the same one I use to log in.Meanwhile, the cost of the flight keeps going up, and I still haven’t received the link to finalize the process. Yesterday, they told me I needed to handle this via their online chat, but the chat doesn’t work on my phone. It’s impossible to read anything on the screen, making it incredibly frustrating.They’ve made what should be a simple process unnecessarily long and complicated. I even contacted the airline directly, and they confirmed the flight could be changed, but because I booked through CheapTickets, only they have the authority to make the change.At this point, I still haven’t received the link or any real assistance. Their service is terrible, and I would absolutely not recommend using them.
Claim your business profile now and gain access to all features and respond to customer reviews.
CheapTickets.de ist ein unabhängiger Anbieter von Flugtarifen aller Fluggesellschaften für Flüge in aller Welt. Neben den regulären Linienflügen bieten wir auch Lowcostcarrier (Billigflieger) und Charterfluggesellschaften an. Durch hohe Automatisierungsstandards, effiziente Abläufe und exzellente Einkaufskonditionen kann CheapTickets.de immer extrem günstige Flugtarife anbieten.See more
