Appalling Service and Unacceptable Delay in Refund - Legal Action TakenI am extremely dissatisfied with the service provided by CheapTickets. It has been nearly five months since I canceled my flight, booking number CDE-15061677, and I still have not received my refund. Despite being promised a refund within 8-10 weeks, I am left waiting indefinitely with no resolution in sight.Under EU Regulation 261/2004, airlines are required to provide refunds within seven days of flight cancellations. The prolonged delay and lack of communication from CheapTickets are not only unacceptable but also a clear violation of consumer rights. This has caused me significant inconvenience and frustration.Due to the excessive delay and lack of response, I have been forced to take legal action to recover my refund. Additionally, I hold CheapTickets accountable and have lodged a formal complaint with relevant consumer protection agencies.I urge anyone considering using CheapTickets to think twice. The lack of customer care and blatant disregard for consumer rights are appalling. I hope this review serves as a warning to others to avoid the stress and frustration I have experienced.Sincerely,Diego Rosales Moreno
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