Dear Jermaine,I’m writing to express my disappointment with the customer service I received at Cheddar’s regarding a coupon for a free appetizer.Before coming in, I called the restaurant and explained that I had the coupon. I was told to go ahead and pay for the appetizer and that I would be reimbursed when I arrived. Based on that assurance, I did exactly that. However, when I got there, I was told, “Sorry, we can’t do that—you can use the coupon on your next visit.”That is not what I was told on the phone, and it put me in a very frustrating position. Being given one set of instructions and then having them reversed at the restaurant feels misleading and unprofessional. From my perspective, this came across as a bait-and-switch, and it left a very bad impression.I’m asking that this be made right—either by reimbursing me for the appetizer as promised or honoring the coupon as it should have been in the first place. More importantly, I hope this can be addressed so other customers don’t have the same experience.I’ve always expected better from Cheddar’s, which is why this was especially disappointing. I look forward to your response.Sincerely,LK
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