I’ve been a loyal customer for over 3 years and have spent so much money with Chelsey Smith Cosmetics and I’ve just experienced the most horrible customer service. I recently purchased 5 wigs through the website. I’m Canadian so I had to pay for shipping and when I received the order I had to pay duties.With those 2 things combined it’s basically the cost of 1 of her wigs. When I opened the box I saw there was only 2 wigs inside and then I read the invoice and it wasn’t even my order. The shipping label is my name and address but the contents are someone else’s. I contacted CSC and waited days to hear back. Their response was to ship it back to them. I was in shock but I did what I was told. To ship it back to them I had to pay an additional $75. After numerous emails they finally sent me a refund for the shipping and only offered a $25 gift card as compensation for my time and stress and I never even received it. Someone else got my order and now I have to wait and hope they ship it back to them with no assurances. I paid for 5 wigs and had to jump through hoops to ship back someone else’s order and the customer service team couldn’t care less. Customer service is the heart of a business and when you treat your customers poorly your reputation will suffer. I still don’t have the wigs I paid for. I never received the $25 credit that they said they would issue for my troubles. I’m writing this review to warn people that if anything goes wrong.. your wigs don’t arrive or any mistakes were made on their end that they couldn’t care less.
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