I used to be a loyal customer for almost 5 years (which was still early on in her company) Chelsey and her husband are completely unprofessional and childish and refused to have a simple conversation with me when I had asked why I was removed from the closed group with zero explanation. Instead they decided to block me on social media including the business pages. This company refuses to learn and grow from customer experiences and instead wants to act like mean girls in high school. She promotes her business saying it’s all about female empowerment. It’s only like that if you spend thousands on her wigs and keep promoting her products so she can make more money. The group actually used to be about helping other wig sisters with tips and tricks. Now admin rejects literally every post that isn’t promoting a product. You can’t really find poor reviews on the company either because Chelsey likes to hide those as quickly as she can. Either with “influencers” doing a bunch of TikTok videos to flush out any bad posts or just blocks and removes those who say even the slightest thing that could be looked at as “bad” for the company. You cannot grow as a company and expect to keep your loyal customers, if you treat those customers as if they’re beneath you. That’s a poor business model. The wigs aren’t even great quality. The free part wigs look extremely wiggy and all of them are super shiny. Chelsey also says she doesn’t use filters but she clearly does. She has high turnover too with her employees and now I’m seeing why. You’d be better off buying crowns from other companies or even Amazon.
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