I mistakenly ordered an orbital grinder 220 V....I was not aware that 220 was european power. My mistake. I called and told them I received a model with a european plug and asked if I can exchange it for one a US model. I was told NO final sale. I told them I was not looking for a refund, just an exchange and I would pay the difference if the US model was more expensive. Again NO. I asked to speak to speak to a manager. I was told NO. So this company wants to keep my money for a product I cannot use and could care less about customer satisfaction. I made a mistake but they should also could have reached out to inform me that it could not be used in the US. Don't buy anything from this company.
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