The company sent me the wrong order. When I called customer service they told me I needed to submit a claim. They sent me an email with the link. When I got there, I had to jump through their hoops to try to get approved. Once I was approved, I needed to send the wrong package back to them, and they would not do anything until they received it. Feels like I'm setting myself up for a repeat performance. Meanwhile I paid for the wrong product. A simple, we're sorry for the inconvenience and we'll send you the right product today, like other reputable companies have dealt with me before, when it was their fault.
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