My goodness. In the day of online shopping, you’d think a company would have figured out logistics by now. Nope, not these folks. Ordered on their Black Friday deal and still waiting …it’s now December 8. Customer no service - emails are replied quickly by Otto, their overly empathic AI, but still can’t answer where the order is. Then this company creates a shipping label but doesn’t hand it off to FedEx. I called them 3 times on their toll free number and each time it rings for a bit and it “disconnects”. I like their products and I’ve bought them previously on Amazon and Walmart. This experience with Chemical Guys online store - is by far the most pathetic excuse for online shopping thus far. I’ll give it another day for the label to show activity, otherwise it’s going to be a dispute with my credit card for lack of receiving goods. Do not trust their “1-3 days” on their website. Stick to their stores, Amazon and Walmart, at least you don’t get a headache with those methods.
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