When we talk about chemicals, the Chemical guy's customer service is toxic. As of date they are unable to fullfill my order in a timely manner - it still has not shipped after 5 days. Their customer service will not cancel the order as they said it is in process but they have no clue where in process. I requested that the 15% restocking fee be waived when I return the merchandise as by the time I get it I will have to buy product at a local store or on Amazon. Their customer service gave me LIP service that they will put in a request regarding the waiving of the fee when the time comes that I return the items. And they said they can't transfer the call to a manager to get confirmation on the waiving. So what customer service is this? They were incompetent and condescending. DO NOT ORDER FROM THEIR SITE. I guess if you like their product get it from Amazon or Wal-Mart. At least you will get the product with no headaches and can return without fees if it becomes a sh*t show that it apparently is. I understand why they have 1/5 stars. I usually do not write bad reviews on-line but try to handle the issue with a manager, but with the toxic chemical guys, this was not possible
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