We recently bought a lovely little Vauxhall Adam with just 30,000 miles on the clock from Chepstow Trade Centre. It was the wife’s 2nd Adam and we were looking to part exchange her white 2015 ‘Rocks’ with 103,000 miles on the clock for something with a lot less miles.We had spent a few days travelling about and looking at various examples, in a multitude of colours. She was taken with both the blue and red versions and wanted to have something other than white again, her preference was red.Prices of 2nd hand cars have gone up significantly since our last purchase and we were struggling to find anything with low mileage at a sensible price. Many dealers asking in excess of £9k for 2018 models with 30,000 miles on the clock.We stumbled across CTC and made arrangements to go and have a look at the red 2016 example they had. It was a Sunday and they were open from 10am – 3pm.The car was on their forecourt and, unlike many of the examples we had seen previously, it started with the turn of the key, the battery wasn’t flat! We were able to have a good look around it in sunlight and took it for a test drive. It drove perfectly.We were offered a reasonable part-exchange deal on ours, despite the MOT being due for renewal in only a couple of days and their car had already been serviced and had a new MOT on it, so we were able to buy it and drive it away there and then, which was a real bonus.And that is exactly what we did. We completed the paperwork in under 30 minutes and we were on our way home in the wife’s new car and she was absolutely delighted. We stopped in town to get a bite to eat and then headed back home via the windy back roads through Tintern, and then the unimaginable happened…The car coughed, spluttered and then multiple warning lights came on the dash! The engine management light, the ‘Service ESP’ light and the traction control light all glared ominously. The engine went into limp home mode and our hearts sank.We were about 300 yards away from where I had broken down in my truck only the week before and knew, all too well, that there was no mobile signal for at least another 5 miles and it was after 3pm, so CTC had now closed for the rest of the day. We had no choice, we limped the car home.Once home I looked up the contact details for CTC and dropped them a message via their website, thinking I’d get a response at some point on Monday.Much to my surprise a response was forthcoming within the hour!One of the directors, Tim, had responded and apologised profusely for the inconvenience.I had detailed what had happened and explained that we had seen this before on our previous Adam, on that occasion it turned out to be a coil pack failure. Tim concurred that he thought it would, most likely, be the same. And so we made arrangements to drop the car off at our local garage, just under a mile away, and that they would diagnose the problem, which they duly did and then quoted us full retail price for the repair, which was around double what the trade cost would have been!The fault was a failed spark plug, which had indeed caused the coil pack to subsequently fail.There was no quibble from CTC, Tim simply asked for a copy of their invoice and transferred the funds directly to my account. He went out of his way to make the process as simple as possible for us and with the minimal of inconvenience.It’s fair to say that the measure of an organisation, and indeed any individual for that matter, is the manner in which they deal with their problems. As far as I’m concerned CTC were admirable in the way in which they went above and beyond in resolving the issue that we had with the car. An issue that they could not have foreseen or predicted and could have happened at any time. It was just unfortunate that it occurred as we were driving home. They could have easily asked me to return the car to them for diagnosis and repair, but didn’t want to cause us any further inconvenience, instead, electing to pay double what it would have otherwise cost them.We have now driven the new car several times and my wife is absolutely delighted with it, she loves it. It is everything she had hoped for and wanted.I would not hesitate in recommending Chepstow Trade Centre or Tim, Mark and their team. The manner in which we were treated throughout was extremely professional and courteous. Their apologies were genuine and their desire to ensure everything was resolved to our satisfaction was more than evident. So much so that we would certainly buy from them again.
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Welcome to Chepstow Trade Centre Limited
Here at Chepstow Trade Centre Limited we strive for quality, service and reliability to ensure all of our customers will not only receive a great experience but have total reassurance when buying a new car.
Clarity is at the forefront of our minds that will ensure great communication from the start along with great aftersales care that is paramount to any purchase. We believe any business is built on repeat custom that demands a seamless process with a great buying experience from the start, which will then build confident strong relationships with our existing and future customers moving forward.
Chepstow Trade Centre Limited are based on the Boxer Trading Estate, On Ponthir Road Caerleon. And are easily accessible from all areas of Usk, Cwmbran, Newport, Pontypool, Cardiff, and the surrounding areas.
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