Unfortunately I have to echo the rest of the negative reviews already on Trust Pilot. Same story - terrible comms, excuses on excuses for delayed delivery:Delivery 1: The yard flooded, couldn't deliverDelivery 2:Both trucks were already outDelivery 3:Were aiming to get to me but got stuck at stop 1Delivery 4: Mistake made...when they said Saturday 21st they meant 28thDelivery 5 (supposed to be today): Someone diedHow Hannah has the front to carry on with this I just do not know, not to mention coming up with more and more excuses as to why there is yet another delay. The evidence of this pattern happening time and time again is here in black and white. I'd be utterly ashamed as a business owner.After the 1st delay I was offered (without asking) and accepted £100 refund as I explained to them that my rabbits are in boarding whilst this fiasco was continuing and costing me a fair amount. I asked for another £100 today after the latest excuse (both amounts together come nowhere near to what it's cost me!) but that was a no.I no longer have confidence in the end product - if a company cares so little about their customer, I dread to think what the workmanship would be like. I have now cancelled and found a couple of new suppliers I will be calling on Monday. I'll post reputable ones here once I have my rabbit shed to help others avoid Cherry Acres!Please, save yourself the hassle and go elsewhere. EDIT: I was waiting for the very typical response which attempts to turn it all around and accuse the customer of being the problem and here it is below - and it speaks volumes.It’s amazing that Cherry Acres believes they have even an ounce of credibility left on this page and that any prospective customer would consider their response to be remotely believable.Last time I looked, requesting compensation for costs incurred due to a company's errors / incompetence wasn't blackmail. I suggest you remove this libellous comment.Offer a product and deliver it on time and as described without multiple delays coupled with terrible excuses, or apologise (and compensate) for your appalling service. I am sure that this won’t be the last review along these lines for this company!
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