cherryacresanimalhousing.co.uk

3.3
3.3 Based on 81 reviews

...

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Sarah Boone
AVOID THIS COMPANY...Guinea pig lodge

UPDATE 4 MONTHS LATER.❗️❗️WARNING. DO NOT USE THIS COMPANY❗️❗️. After reporting leak issue to H, within 12 hours shes blocked all my message and I cant access their Fb page.... now what does that tell you? Guilty and running from their complaints/responsibility. NOW TAKING LEGAL ACTION AGAINST THEM. please view my Instagram page to view the damage and the failure to deliver. sarahspiggielodgeEDITED:Very interesting as H hasn't commented on my post! Got nothing to say H !!!! YOUR COMPANY NEEDS TO BE SHUT DOWN.EDITED Funny how in the last 12 hours cherryacresanimalhousing has reported ME to Trust pilot for my content in this review BUT HAVE STILL NOT MANAGED TO CONTACT ME TO RESOLVE THIS ISSUE. SHAME ON YOU TAKING PEOPLES HARD EARNED MONEY AND RUNNING FROM YOUR RESPONSIBILITIES. YOU DONT DESERVE ANY STAR RATING. SO REPLY TO THIS MESSAGE HERE UNLESS YOU HAVE SOMETHING TO HIDE Roof is leaking badly, my poor ginuea are damp and moldgrowing on the roof of shed, the roof is absolutely saturated!!!!. Ive managed to cover shed in bubble wrap s thats all I had to hand. Thank god its holding up. im waiting for there response to replace it or il replace with compensation. The roof hasnt been installed correctly, Not enough over hang so water is coming in from front and both sides😭😭. Ive rang, messaged H and emailed. H did reply Monday saying she will pass in the info on but none of my message are now getting through since then. Will update when or if anything happens😭😭🤬🤬🤬🤬The lodge is absolutely great. Well made with the extra changes I asked for. I took 1 star of for the 6 failed delivery attemps. H the owner then did communicate with me directly over delivery. I did get very worried after reading some bad review, that i may not ever receive it!! It did arrive 8 weeks after i placed the order. very quick to install with lovely delivery driver. be very patient with the delivery as it seems to take longer the further away from Kent you are. BUT IT WILL ARRIVE.

1
Date of experience: Nov 07, 2025

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