Bought a tortoise house from cherry acres, the cottage looks lovely but unfortunately it is not fit for purpose. The cottage has massive gaps at the top of both walls which are big enough to let rats and other predators in. It also isn’t waterproof so if there’s any rain it fills with water. The wood is now so wet on the inside it’s growing mould so completely unusable. I phoned them and spoke to a lovely lady who told me to take pictures of all the issues and send to them so they could work out a fix for it. I did this and have never had a reply, they don’t reply to voicemails and don’t answer any calls. A real shame as it looks lovely but it’s not fit for purpose and no help offered. Total waste of money as it’s not safe to house a tortoise in.
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