We now have a fantastic bespoke rabbit mansion and cannot fault the quality or materials used in its construction nor the two family members that undertook the installation. They were both really nice genuine people and much happier than I would have been after a long journey from Kent to Bristol to undertake the installation.Our delivery and installation from payment took around 8 weeks which for a family run business is an acceptable time to wait, given we would have thought they have a relatively full order book, the size of the product we ordered and the logistics and availability to get to Bristol.Now there are a number of negative google reviews which is not good for any company. We experienced similar issues with cancelled deliveries for a number of reasons and we were increasingly nervous and started to read more into the reviews as you would when you make a sizeable outlay.However we were always advised of the delay and the owners worked with us to achieve the end goal.As a family run business you are more exposed to the challenges of running a business with material availability, staff shortages, transport and family issues all of which can impact on the smooth running and are unfortunate.What you cannot take away from this company is their passion for the product, their want to do the right thing, the kind nature of the people and the quality of the product.So if you do experience any issues hang in there. All good things come to those that wait.
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