Absolutely appalling! Do not use. Had to pay upfront for my catio for my cat, no issues there. However when it comes for delivery I have currently been messed around 3/4 times and no response to why the current delivery hasn’t been received! First issue was that they were on holiday and people they used to build whilst they was away made issues with orders so they had to go back and fix them so will deliver a week later. Next was that they was running a day behind so could deliver on Friday - this was the Wednesday. Friday morning came around and lo and behold they couldn’t deliver because they didn’t have the right vehicle to deliver (even though they booked it themselves). So could deliver on Sunday. I have email evidence of this one. But today is Sunday. No delivery has shown up (no surprise there) And in the past they have said I couldn’t have a refund or some money off for some reason (I think it’s because they are a small business??) Do not buy as you won’t get your money back/ any help whatsoever just ridiculous. I have no issue with delivery via a side gate as well as on site parking!
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