Note to Cherry Acres following reply: Due to medical reasons i struggle to speak on the phone. PLEASE reply to my emails which you have been ignoring. I paid £2230 in March 2020. Invoice 467 (cheque from my aunt Dr Joy Catling). You said you had started building my bespoke rabbit warren but got delayed due to not being able to source wood in first lockdown. Communication then ceased. I have waited...and waited...but nothing. Not even the decency to reply to emails or online chat. Ordered a Rabbit Warren in March 2020, just before the first national lockdown. Communication prior to payment was very good and was excited about receiving new rabbit home. Paid over £2000 which included delivery and installation. I expected delays due to Covid but 20 months on and i still haven't received rabbit warren or had any updates. To add insult, company is not replying to my emails or online chat. I have made contact multiple times asking for them to either fulfil the order or provide a refund. Sadly they are not responding so will have to take the matter to court. Have been seeking legal advice today. Would have much preferred to resolve amicably.
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