If I could score 0 I would.Ordered a rabbit house on 9 September paying £1785 in full.Received an order confirmation immediately by email but no further communication so chased by email for a delivery date.Was told 19 October. I heard nothing further and by 12pm on 19th no order had arrived and I’d heard nothing from anyone. At that point I emailed and phoned - I had no answer and no immediate reply.I was concerned at this point given the significant cost so tried contacting through the social media channels - I sent a direct message on Instagram and Facebook, and commented on posts on each platform, asking for an update on my failed delivery. I continued to phone throughout the day and eventually got through to someone on the phone who explained that I was definitely booked in and she would follow up with the drivers and call straight back.I didn’t get any call back so by 5pm was again repeatedly calling to find out what was happening. Eventually someone answered and advised my delivery couldn’t take place because of a delay on a previous job and would be rescheduled.I had by now read these reviews so was dubious but agreed reluctantly to a rescheduled date of 28th October.As of today 21st I have still had nothing confirmed that my order has been rescheduled in writing. I sent an email asking for written confirmation yesterday that still hasn’t been responded to. So again I posted a comment on social media (genuinely polite but asking for an update). I believe I have now been blocked from posting to their social channels - comments are no longer an option on Facebook to me and their Instagram account appears that it no longer exists. I eventually got through to someone this afternoon by phone (after many many attempts) who advised I would receive an email today - it never arrived.At 5pm today I tried calling again and over the course of the last hour believe my telephone number has been blocked, when I call it rings once and goes to voicemail, when I try on my husbands number it rings out.I should say I have also left 2 further voicemails today and sent an email, all genuinely polite but asking for the written confirmation that was promised or otherwise a refund.So a paying customer, £1785 out of pocket with no correspondence from the company has now been blocked from contacting them. I realise it must be inconvenient to have me pestering them all day, but I have been consistently polite and therefore can see no genuine reason I would be blocked other than avoiding speaking with me because they have my money and have no intention on making the delivery. Whether or not Cherry Acres ever intended to deliver my item I’ll never know, and I’m quite sad to think that it might’ve been possible and I’m missing out on what could be a decent product, but I’m no longer willing to wait and find out, so will be raising a complaint with trading standards and contacting my credit card company, in addition to formally requesting a refund from Cherry Acres. £1785 is just too much money for me to be willing to risk as I don’t know how long it’ll take to get a refund through the means necessary (and worry if it is cash flow whether Cherry Acres can even afford to refund me at this point never mind if I leave it another week or two).Awful communication at best, ripping me off at worst. *update - after reporting to Action Fraud and Trading Standards, and emailing Cherry Acres to let them know this morning at 7am, I have had an immediate reply to my email advising a refund has been processed, I will wait to see if the money arrives*
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