Absolutely terrible, I called 6 weeks ago and placed an order and spoke at length about the state of the trust pilot reviews, the lady tell me about the pandemic and how it hit everyone hard but said all was well again now, I chased every week to ensure that it was going to go smooth and I had a delivery date of 16th September, ( my birthday) I took a day off work for this delivery to take place and on the night before I had to call to confirm the appointment (even though I was told id get regular updates I had none) only to be told that she has been in hospital and it wouldn’t be coming until the 17th September(today) but would be here by 10am, 10am came and went and was told would be here by 11 due to traffic, then at 1pm called to say the driver had the wrong one and would turn around and not deliver today.. I insisted things at home had been moved around to make todays delivery along with the fact I have now taken 2 of my precious holiday days from work to facilitate this delivery to be fed more and more cock and bull stories! This was at 1pm and apparently he was half an hour away, and would continue his journey (half hour away) 3pm came and still no show . After many calls back to them apparently even the lady on the phone doesn’t know where they are. I paid £950 in full on the day of ordering. I have since checked there website and the same housing is now for sale for £250 more than I paid so I suspect it was never going to be delivered as they could sell it to someone else for £250 more than I paid. When I said I wanted a refund there was absolutely no quibble, she refunded it straight away and in the back of my mind I feel that was her goal from the outset – from me experience this company have a terrible communication and a complete lack of respect as to impacting my day(s) with regards to wasting my time for 2 days and technically the entire 6 weeks where I could have used a different supplier -**Avoid like the plague**
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