AVOID!! AVOID!! AVOID!!I ordered a Glacier chicken house as part of a garden project for disabled adults and was promised delivery within six weeks. That didn’t happen and, in itself, would not have been an issue. I appreciate we are living in difficult times with the Covid pandemic and difficulties with raw materials etc and would have been happy to make allowances accordingly.HOWEVER, I was actually told that the house was being delivered on THREE separate occasions. Indeed, the lady in the office went to great lengths to weave elaborate and seemingly plausible stories about those three deliveries - but, to cut a very long short, delivery never came to fruition on any of those occasions. In and amongst, I made countless phone calls and sent countless emails to the company that went unanswered. I then started reading the other customer reviews online and realised that my order was just a small part of a much bigger problem. There were many other people who had been left seriously out of pocket (no delivery and no refund). After taking several days off work to wait at home for the promised deliveries, and repeated untruths from the company, I put my detective hat on and contacted the courier who had supposedly collected the house from Cherry Acres last week (the third delivery). It came as no surprise that they could not find any record of such a shipment intended for my address.The girl in the office - on the occasions I was able to make contact with someone - who variously called herself Natasha, Natalie and Rachel but sounded like the same person always seemed so genuine, sincere, helpful and plausible but she NEVER did what she said she would do. I was stuck without a chicken house or a refund and a small group of disabled adults who were bitterly disappointed because their project couldn’t go ahead. In the end, and unable to make any meaningful progress with the company, I resorted to sending them a ‘Letter before Action’ advising my intention to start County Court Proceedings against them to recover my money. I am relieved to say that, within literally minutes, they issued a refund via SagePay. Hallelujah!The whole experience has been just awful and with the large number of similar complaints evident on Trust Pilot and elsewhere, I don’t know how this company is staying in business. It seems they have already been reported toTrading Standards and other authorities on a number of occasions. Save yourselves the money, time, trouble and disappointment. Order from elsewhere.
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