I don't normally review services but in this case I feel I must compliment Chesney Fires for their absolutely outstanding work. I purchased an older, second hand Chesney's Alchemy RB1000 ribbon burner bioethanol fire second hand here in Scotland. The fire was an older version - I think quite a few(at least) years old and well used. Initially it was working great but developed a fault. Although clearly well out of any warranty, I contacted Chesney Fires directly in London for advice. They were happy and able to offer both a diagnostic test and, following the outcome, a full repair service on their product. They assisted me in the transportation process and kept me informed of the progress. I now have my wonderful fire back home and fully functioning at a very reasonable cost. I cannot praise their conscientious customer service enough- especially considering I bought a second hand unit. Well done Chesney Fires! Thanks to Nicholas, Nigel and the team.
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Chesneys is one of the UK’s leading suppliers of luxury fireplaces, stoves and outdoor living products.
We are an entrepreneurial British family business, built on 35 years of anticipating the needs of our discerning customers and adhering to the highest standards of design, functionality, workmanship and service.
We believe in the fusion of traditional and modern design and manufacturing techniques. Everything we make; be it our period and contemporary fireplaces, our climate-friendly stoves and outdoor heaters or our post-tensioned staircases, is driven by this principle.
Whether it is our skilled artisans carving marble for a chimneypiece or our in-house Research & Development team testing our latest stoves for eco-design 2022 approval, they are all focussed on the right way to deliver timeless quality, combined with cutting-edge innovation.
We express this commitment to excellence with this simple set of day-to-day principles:
Quality: ‘Good enough’ isn’t good enough, we must aim for perfection.
Beauty: We focus on design, materials, detail and a finish to make the heart sing.
Engineering: We manufacture cutting-edge, durable products, that work brilliantly.
Inventive: We are always seeking new ways to do things better.
Service: We know our customers have a choice, so we deliver a service, second to none.
Responsible: We know there is only one planet and we aim to look after it.See more
