I acquired a gas stove 6 years ago. They are expected to last for 10 year according to their sales team. It has been the most troublesome appliance I have ever had - they even supplied the wrong model in the first instance. Their back up is so appalling (cancelled appointments and no stock held of parts) that more recently I found my own gas engineer to service the fire. After enduring the nightmare that this fireplace has caused the final straw came when my gas engineer was supplied twice with the wrong part after being told it was out of stock. I now have a fire that does not work at all. In desperation and anger I emailed Nicholas Chesney to ask them to take the fire away and to give me a refund for the years that it has not worked. He declined and offered my gas engineer a refund for the incorrect parts if he was to get in touch. I think that Chesneys have provided me with false information with regard to the efficiency of their products and availability of service and parts and I am considering the next steps. I have never written a review about anything before.
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Chesneys is one of the UK’s leading suppliers of luxury fireplaces, stoves and outdoor living products.
We are an entrepreneurial British family business, built on 35 years of anticipating the needs of our discerning customers and adhering to the highest standards of design, functionality, workmanship and service.
We believe in the fusion of traditional and modern design and manufacturing techniques. Everything we make; be it our period and contemporary fireplaces, our climate-friendly stoves and outdoor heaters or our post-tensioned staircases, is driven by this principle.
Whether it is our skilled artisans carving marble for a chimneypiece or our in-house Research & Development team testing our latest stoves for eco-design 2022 approval, they are all focussed on the right way to deliver timeless quality, combined with cutting-edge innovation.
We express this commitment to excellence with this simple set of day-to-day principles:
Quality: ‘Good enough’ isn’t good enough, we must aim for perfection.
Beauty: We focus on design, materials, detail and a finish to make the heart sing.
Engineering: We manufacture cutting-edge, durable products, that work brilliantly.
Inventive: We are always seeking new ways to do things better.
Service: We know our customers have a choice, so we deliver a service, second to none.
Responsible: We know there is only one planet and we aim to look after it.See more
