We had a large Salisbury gas stove with balanced flue installed just before Christmas. Within a week the black paint inside on the back of the fire started to tarnish then peel off. Within10 days, the two mirrored sides within the fire box fell off, you could see just a tiny outline of what looks like a glue gun applied adhesive underneath that has failed. We couldn’t contact anyone over Christmas, so did so in the new year. Chesneys referred us back to the supplier who asked for further photos. We were shocked to see when we opened the door to take the photos that there was a huge amount of soot/tar buildup in the fire. We inspected the balanced flue outside and were dismayed to see a black sooty stained deposit of about 10 foot above the flue from the emissions that has badly marked our brickwork. Chesney's offered to send us some paint and glue to paint the interior ourselves and stick the mirror back on, we should not be expected to patch a substandard product that isn’t fit for purpose. No offer to inspect and we are very disappointed that there is no intention to after spending over £2500 on the fire.
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Chesneys is one of the UK’s leading suppliers of luxury fireplaces, stoves and outdoor living products.
We are an entrepreneurial British family business, built on 35 years of anticipating the needs of our discerning customers and adhering to the highest standards of design, functionality, workmanship and service.
We believe in the fusion of traditional and modern design and manufacturing techniques. Everything we make; be it our period and contemporary fireplaces, our climate-friendly stoves and outdoor heaters or our post-tensioned staircases, is driven by this principle.
Whether it is our skilled artisans carving marble for a chimneypiece or our in-house Research & Development team testing our latest stoves for eco-design 2022 approval, they are all focussed on the right way to deliver timeless quality, combined with cutting-edge innovation.
We express this commitment to excellence with this simple set of day-to-day principles:
Quality: ‘Good enough’ isn’t good enough, we must aim for perfection.
Beauty: We focus on design, materials, detail and a finish to make the heart sing.
Engineering: We manufacture cutting-edge, durable products, that work brilliantly.
Inventive: We are always seeking new ways to do things better.
Service: We know our customers have a choice, so we deliver a service, second to none.
Responsible: We know there is only one planet and we aim to look after it.See more
