I bought a Chesney wood burning stove in early 2018 and have been very disappointed with it. It has been used less than 12 times and the problems we have had include:1. The door handle falls off constantly; it is held in place by 2 tiny grub screws which are not up to the job of holding the handle in place.2. The door insulating cord has just fallen off, making the stove unusable until it is replaced.3. The stove regularly pours smoke into our living room until the fire is properly going.We have had the stove serviced.If you want to buy a wood burning stove, I suggest you buy a Scandinavian brand where they have the relevant expertise.
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Chesneys is one of the UK’s leading suppliers of luxury fireplaces, stoves and outdoor living products.
We are an entrepreneurial British family business, built on 35 years of anticipating the needs of our discerning customers and adhering to the highest standards of design, functionality, workmanship and service.
We believe in the fusion of traditional and modern design and manufacturing techniques. Everything we make; be it our period and contemporary fireplaces, our climate-friendly stoves and outdoor heaters or our post-tensioned staircases, is driven by this principle.
Whether it is our skilled artisans carving marble for a chimneypiece or our in-house Research & Development team testing our latest stoves for eco-design 2022 approval, they are all focussed on the right way to deliver timeless quality, combined with cutting-edge innovation.
We express this commitment to excellence with this simple set of day-to-day principles:
Quality: ‘Good enough’ isn’t good enough, we must aim for perfection.
Beauty: We focus on design, materials, detail and a finish to make the heart sing.
Engineering: We manufacture cutting-edge, durable products, that work brilliantly.
Inventive: We are always seeking new ways to do things better.
Service: We know our customers have a choice, so we deliver a service, second to none.
Responsible: We know there is only one planet and we aim to look after it.See more
