We ordered and paid for a new Terrace Gourmet BBQ in April/May 2020 after speaking to a salesman who confirmed the delivery date on the website of June 2020.From then on every new delivery date promised, probably five dates in all, were missed. Mostly with no contact or explanation until chased.It was finally delivered in October 2020, too late for us to use in any form of decent weather.Discounts were offered at some stages, but not refunded until early autumn.Accepting that this was a difficult time to guarantee delivery, a new product for Chesney's and we received a substantial reduction in price, this was badly handled until much too late in the process. It must have been clear that, at the time of order, the product was untried and the manufacturing untested. At a price of around £2000 the product should never have been sold until an acceptable supply were signed off and in the UK.
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Chesneys is one of the UK’s leading suppliers of luxury fireplaces, stoves and outdoor living products.
We are an entrepreneurial British family business, built on 35 years of anticipating the needs of our discerning customers and adhering to the highest standards of design, functionality, workmanship and service.
We believe in the fusion of traditional and modern design and manufacturing techniques. Everything we make; be it our period and contemporary fireplaces, our climate-friendly stoves and outdoor heaters or our post-tensioned staircases, is driven by this principle.
Whether it is our skilled artisans carving marble for a chimneypiece or our in-house Research & Development team testing our latest stoves for eco-design 2022 approval, they are all focussed on the right way to deliver timeless quality, combined with cutting-edge innovation.
We express this commitment to excellence with this simple set of day-to-day principles:
Quality: ‘Good enough’ isn’t good enough, we must aim for perfection.
Beauty: We focus on design, materials, detail and a finish to make the heart sing.
Engineering: We manufacture cutting-edge, durable products, that work brilliantly.
Inventive: We are always seeking new ways to do things better.
Service: We know our customers have a choice, so we deliver a service, second to none.
Responsible: We know there is only one planet and we aim to look after it.See more
