We are simply writing an honest and accurate review in the hope of helping others.We loved our stove it looks good and warmed our room brilliantly however We did not buy a throw away item we purchased a stove that we were told was quality and would last at least 20years which is why we paid more, what we are left with after only 7 years is a very expensive ornament.My advice is don’t assume that because you use a recommended reputable company that use an experienced qualified gas fitter that your fire will be fitted professionally or safely.Do not have your fire serviced by the company who fit it they are unlikely to point out they have done a bad job.Do not allow the Chesney gas engineer into your home it is not a gesture of good will he is coming to convince you that their company and suppliers are not responsible and persuade you not to Perdue this further.It is this behaviour and unprofessionalism that gives company’s a bad name not honest reviews.I hope this advice helps other people.All we wanted was honest help and advice and a reasonable resolution.
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Chesneys is one of the UK’s leading suppliers of luxury fireplaces, stoves and outdoor living products.
We are an entrepreneurial British family business, built on 35 years of anticipating the needs of our discerning customers and adhering to the highest standards of design, functionality, workmanship and service.
We believe in the fusion of traditional and modern design and manufacturing techniques. Everything we make; be it our period and contemporary fireplaces, our climate-friendly stoves and outdoor heaters or our post-tensioned staircases, is driven by this principle.
Whether it is our skilled artisans carving marble for a chimneypiece or our in-house Research & Development team testing our latest stoves for eco-design 2022 approval, they are all focussed on the right way to deliver timeless quality, combined with cutting-edge innovation.
We express this commitment to excellence with this simple set of day-to-day principles:
Quality: ‘Good enough’ isn’t good enough, we must aim for perfection.
Beauty: We focus on design, materials, detail and a finish to make the heart sing.
Engineering: We manufacture cutting-edge, durable products, that work brilliantly.
Inventive: We are always seeking new ways to do things better.
Service: We know our customers have a choice, so we deliver a service, second to none.
Responsible: We know there is only one planet and we aim to look after it.See more
