After purchasing a Chesneys Salisbury 5 stove in 2020, we have now found that the bottom brick has started to crumble. Ash has been left in the base as per instruction guide. I'm amazed that customer services seem to think that this is acceptable. The handle came off mid use because the grub screw came off and the info plate on the back of the stove was also loose, which had to be removed, with difficulty. I purchased the stove because I own a Chesneys stove which is around eight years old and still going strong....no issues with bricks etc. The warranty with the stove gave me peace of mind, but I don't think it's worth the paper it's written on. I am not happy to leave the brick as suggested and will have to replace at my own expense. I will not be purchasing another Chesneys stove in the future.
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Chesneys is one of the UK’s leading suppliers of luxury fireplaces, stoves and outdoor living products.
We are an entrepreneurial British family business, built on 35 years of anticipating the needs of our discerning customers and adhering to the highest standards of design, functionality, workmanship and service.
We believe in the fusion of traditional and modern design and manufacturing techniques. Everything we make; be it our period and contemporary fireplaces, our climate-friendly stoves and outdoor heaters or our post-tensioned staircases, is driven by this principle.
Whether it is our skilled artisans carving marble for a chimneypiece or our in-house Research & Development team testing our latest stoves for eco-design 2022 approval, they are all focussed on the right way to deliver timeless quality, combined with cutting-edge innovation.
We express this commitment to excellence with this simple set of day-to-day principles:
Quality: ‘Good enough’ isn’t good enough, we must aim for perfection.
Beauty: We focus on design, materials, detail and a finish to make the heart sing.
Engineering: We manufacture cutting-edge, durable products, that work brilliantly.
Inventive: We are always seeking new ways to do things better.
Service: We know our customers have a choice, so we deliver a service, second to none.
Responsible: We know there is only one planet and we aim to look after it.See more
