The most terrible experience ever. Don’t use this company, they have awful customer service. I ordered my fireplace October 2021, and while it was more expensive than other brands, they assured me it was due to better quality and better service. I was told my fire would be installed by Christmas, and with that happy thought in mind I forked over for it. We are in February, the fireplace they installed was wrong, they had to change the basket, the glass header cut for it was measured badly and so didn’t fit, they are now unable to provide one at all, so are actually coming to collect the entire thing and to refund my money. To top it all off, my beautiful brand spanking new cream rug was entirely damaged with oily chimney soot by their fitters. Chesneys said they were not to blame as their fitters are separate from them and so no one has paid for the damages or to replace it. So not only did I waste time and tears for absolutely nothing, but now I’m stuck with no fire and a ruined carpet.
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Chesneys is one of the UK’s leading suppliers of luxury fireplaces, stoves and outdoor living products.
We are an entrepreneurial British family business, built on 35 years of anticipating the needs of our discerning customers and adhering to the highest standards of design, functionality, workmanship and service.
We believe in the fusion of traditional and modern design and manufacturing techniques. Everything we make; be it our period and contemporary fireplaces, our climate-friendly stoves and outdoor heaters or our post-tensioned staircases, is driven by this principle.
Whether it is our skilled artisans carving marble for a chimneypiece or our in-house Research & Development team testing our latest stoves for eco-design 2022 approval, they are all focussed on the right way to deliver timeless quality, combined with cutting-edge innovation.
We express this commitment to excellence with this simple set of day-to-day principles:
Quality: ‘Good enough’ isn’t good enough, we must aim for perfection.
Beauty: We focus on design, materials, detail and a finish to make the heart sing.
Engineering: We manufacture cutting-edge, durable products, that work brilliantly.
Inventive: We are always seeking new ways to do things better.
Service: We know our customers have a choice, so we deliver a service, second to none.
Responsible: We know there is only one planet and we aim to look after it.See more
