We had a Chesneys gas wood burner stove fitted over 12 months ago and it is STILL not working. The after service we have received from Chesneys is absolutely unacceptable, they haven't even been out to check the safety of this gas stove. We have just had 8 days without electricity and one of our reasons for choosing a gas wood burning stove was to give us some heat during the power cuts that we sometimes have in this area, unfortunately what should be a welcoming focal point in the room is stone cold and unfit for use. The glass goes black in minutes and the acrid smell is unbearable. If it is turned off for a few minutes then tried again the stove will not even light. We understand that it has been difficult for many businesses over the last 18 months but we have been very fair and extremely patient although we wish now that we had not chosen a Chesneys product or had any dealings with Chesneys.
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Chesneys is one of the UK’s leading suppliers of luxury fireplaces, stoves and outdoor living products.
We are an entrepreneurial British family business, built on 35 years of anticipating the needs of our discerning customers and adhering to the highest standards of design, functionality, workmanship and service.
We believe in the fusion of traditional and modern design and manufacturing techniques. Everything we make; be it our period and contemporary fireplaces, our climate-friendly stoves and outdoor heaters or our post-tensioned staircases, is driven by this principle.
Whether it is our skilled artisans carving marble for a chimneypiece or our in-house Research & Development team testing our latest stoves for eco-design 2022 approval, they are all focussed on the right way to deliver timeless quality, combined with cutting-edge innovation.
We express this commitment to excellence with this simple set of day-to-day principles:
Quality: ‘Good enough’ isn’t good enough, we must aim for perfection.
Beauty: We focus on design, materials, detail and a finish to make the heart sing.
Engineering: We manufacture cutting-edge, durable products, that work brilliantly.
Inventive: We are always seeking new ways to do things better.
Service: We know our customers have a choice, so we deliver a service, second to none.
Responsible: We know there is only one planet and we aim to look after it.See more
