Chesney's did a site visit for an install, said everything was fine, but the installation contractor was difficult and unhelpful, from the first email to arriving. On the day the cherry-picker arrived and the installation team arrived; the designated installer (Tom) remained on the ground and a kid (looked about 19) was sent up in the cherry picker. First excuse: the cherry picker isn't tall enough - the cherry picker confirms it is and we continue. Second excuse: phone lines are in the way - they ask me to lean out of the second floor window and push them with a broom! Ok, that's done and we are clear. Third excuse: there is an aerial in the way. The guys struggled initially to determine which chimney it even was. They just simply did not want to do the job and had already decided this before they arrived. When I called Chesneys they told me that the contractor had claimed the cherry picker wasn't long enough. I have recorded proof this wasn't the case. I am now extremely worried as we have paid thousands of pounds to Chesneys, who it turns out went bust a couple of years ago and have apparently been re-purchased from insolvency by the original directors - I am now worried this won't be resolved and we may not be repaid.UPDATE: Chesney’s reply below is deliberately disingenuous and knowingly untruthful. They have been extremely subpar and unhelpful since early stages and we very much wish we had gone with the other company we spoke to at the time. Their ‘trusted’ install partners are mentioned in other reviews on GMB and here if you want to do some research. I would also be extremely nervous to leave a deposit with a firm that has a chequered financial history.
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Chesneys is one of the UK’s leading suppliers of luxury fireplaces, stoves and outdoor living products.
We are an entrepreneurial British family business, built on 35 years of anticipating the needs of our discerning customers and adhering to the highest standards of design, functionality, workmanship and service.
We believe in the fusion of traditional and modern design and manufacturing techniques. Everything we make; be it our period and contemporary fireplaces, our climate-friendly stoves and outdoor heaters or our post-tensioned staircases, is driven by this principle.
Whether it is our skilled artisans carving marble for a chimneypiece or our in-house Research & Development team testing our latest stoves for eco-design 2022 approval, they are all focussed on the right way to deliver timeless quality, combined with cutting-edge innovation.
We express this commitment to excellence with this simple set of day-to-day principles:
Quality: ‘Good enough’ isn’t good enough, we must aim for perfection.
Beauty: We focus on design, materials, detail and a finish to make the heart sing.
Engineering: We manufacture cutting-edge, durable products, that work brilliantly.
Inventive: We are always seeking new ways to do things better.
Service: We know our customers have a choice, so we deliver a service, second to none.
Responsible: We know there is only one planet and we aim to look after it.See more
