3 months and we are still waiting for a replacement to a faulty part to be able to use our new fireplace that’s still under warranty! We have paid for a fire that is unfit for purpose and Chesney seem not to care enough to want to fix it. Bought a gas fire place from a supplier of Chesney stoves in 2022, worked fine for the first winter and then subsequently has not worked for the winter of 2023/24.After reviewing the error code which did not appear in the trouble shooting manual we reported the issue to Chesney in November 2023, and were told to get a plumber to review the error. Our plumber found that parts of the system had failed and needed to be replaced. We have been waiting for these parts from Chesney for over two months and Chesney do not seem to give one dot of care or respect to the fact we have a fire that is totally redundant in the months of the year we actually need it.Poor customer service and clearly poor quality
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Chesneys is one of the UK’s leading suppliers of luxury fireplaces, stoves and outdoor living products.
We are an entrepreneurial British family business, built on 35 years of anticipating the needs of our discerning customers and adhering to the highest standards of design, functionality, workmanship and service.
We believe in the fusion of traditional and modern design and manufacturing techniques. Everything we make; be it our period and contemporary fireplaces, our climate-friendly stoves and outdoor heaters or our post-tensioned staircases, is driven by this principle.
Whether it is our skilled artisans carving marble for a chimneypiece or our in-house Research & Development team testing our latest stoves for eco-design 2022 approval, they are all focussed on the right way to deliver timeless quality, combined with cutting-edge innovation.
We express this commitment to excellence with this simple set of day-to-day principles:
Quality: ‘Good enough’ isn’t good enough, we must aim for perfection.
Beauty: We focus on design, materials, detail and a finish to make the heart sing.
Engineering: We manufacture cutting-edge, durable products, that work brilliantly.
Inventive: We are always seeking new ways to do things better.
Service: We know our customers have a choice, so we deliver a service, second to none.
Responsible: We know there is only one planet and we aim to look after it.See more
