If you are considering purchasing an Elemental Manhattan fireplace from Chesneys I urge you to re-consider.We are undertaking a full house renovation and purchased a fireplace which we had seen online. The fireplace was fitted whilst the house was not habitable and so we did not view the final product until the work was complete. The marketing material shows a beautiful unblemished product. The small print tells you that as the stone is natural, there may be some minor differences to the images shown.Unfortunately the 'minor differences' on the product we have purchased look like deeply entrenched mould positioned right at the top in the centre of the fireplace. Surely we thought, Chesneys would accept the product is not as advertised and will replace it without charge. After all, who wants a £3k mouldy fireplace!Sadly no, we have been told the product is perfectly saleable and a replacement will cost £850! We are in the process of trying to re-coup our costs through a legal process but in conclusion, do not buy a fireplace without seeing the exact product first or you could be in for a nasty surprise!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Chesneys is one of the UK’s leading suppliers of luxury fireplaces, stoves and outdoor living products.
We are an entrepreneurial British family business, built on 35 years of anticipating the needs of our discerning customers and adhering to the highest standards of design, functionality, workmanship and service.
We believe in the fusion of traditional and modern design and manufacturing techniques. Everything we make; be it our period and contemporary fireplaces, our climate-friendly stoves and outdoor heaters or our post-tensioned staircases, is driven by this principle.
Whether it is our skilled artisans carving marble for a chimneypiece or our in-house Research & Development team testing our latest stoves for eco-design 2022 approval, they are all focussed on the right way to deliver timeless quality, combined with cutting-edge innovation.
We express this commitment to excellence with this simple set of day-to-day principles:
Quality: ‘Good enough’ isn’t good enough, we must aim for perfection.
Beauty: We focus on design, materials, detail and a finish to make the heart sing.
Engineering: We manufacture cutting-edge, durable products, that work brilliantly.
Inventive: We are always seeking new ways to do things better.
Service: We know our customers have a choice, so we deliver a service, second to none.
Responsible: We know there is only one planet and we aim to look after it.See more
