Unfortunately not the Chesneys experience we had expected or hoped for. It’s the coldest week of the year and once again I have been advised not to use the fire through safety concerns! The smell of gas is quite scary and very unsettling.We had a bio ethanol stove first installed over a year ago. We have since been through 3 units due to various faults (the first unit wouldn’t even fill up let alone switch on!!!). A year after install it was exchanged for a gas stove. I was assured they are more reliable. Since that was installed 4 months ago we have had various parts changed and are still suffering with problems. Huge soot build ups and the fire keeps going out and/or flames turning bright blue and a strong smell of gas. I have been told not to use it as they are not sure what the problem is or how to fix it. We now have a 2 week wait for an engineer to visit and conduct an assessment. Feeling hugely let down and wish we had never brought it in the first place. Total waste of time and money and we can’t see a way out of this mess. UPDATE:an engineer came out to fix it and we were up and running for all of ten days. Getting the same issues again. Runs for 20mins then the flames turn blue and it shuts down. E01 carbon monoxide or our third thermocouple failure. I’m heartbroken. Another Christmas and no fireplace.
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Chesneys is one of the UK’s leading suppliers of luxury fireplaces, stoves and outdoor living products.
We are an entrepreneurial British family business, built on 35 years of anticipating the needs of our discerning customers and adhering to the highest standards of design, functionality, workmanship and service.
We believe in the fusion of traditional and modern design and manufacturing techniques. Everything we make; be it our period and contemporary fireplaces, our climate-friendly stoves and outdoor heaters or our post-tensioned staircases, is driven by this principle.
Whether it is our skilled artisans carving marble for a chimneypiece or our in-house Research & Development team testing our latest stoves for eco-design 2022 approval, they are all focussed on the right way to deliver timeless quality, combined with cutting-edge innovation.
We express this commitment to excellence with this simple set of day-to-day principles:
Quality: ‘Good enough’ isn’t good enough, we must aim for perfection.
Beauty: We focus on design, materials, detail and a finish to make the heart sing.
Engineering: We manufacture cutting-edge, durable products, that work brilliantly.
Inventive: We are always seeking new ways to do things better.
Service: We know our customers have a choice, so we deliver a service, second to none.
Responsible: We know there is only one planet and we aim to look after it.See more
