chestudios.co.uk

3.8
3.8 Based on 41 reviews

Founded in 2019 in London, CHÉ Studios is an international menswear brand specialising in sustainable resortwear, swimwear and underwear. Drawing inspiration from icons of fashion and culture's history, CHÉ pieces combine timeless charm with modern innova...

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BenLuke2003
Worst customer service I've ever experienced

Probably the worst and most unprofessional clothing brand I've ever dealt with.I ordered a pair of runner shorts almost a month ago and recently received a mail from their customer service telling me the product I ordered is out of stock (even though it was displayed as available on the website). I then had to choose another pair of shorts from the other colors and replied within an hour. Due to the "fast delivery" promoted on their website, I expected my "new" order to arrive within a week or two but up to this day (21st of August) I didn't even receive a confirmation mail that my order has been shipped. As a matter of fact I didn't even get a reply back from their customer service addressing the issue. I'll certainly NEVER shop at Ché Studios again, a wannabe high fashion brand with the worst customer service imaginable.

1
Date of experience: Jul 31, 2023

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Business Details

  • Founded in 2019 in London, CHÉ Studios is an international menswear brand specialising in sustainable resortwear, swimwear and underwear. Drawing inspiration from icons of fashion and culture's history, CHÉ pieces combine timeless charm with modern innovation, using carefully selected fabrics. We're committed to making conscious choices, such as using Lenzing™ Tencel™ and Ecovero™ across our shirting, underwear and loungewear, and recycled plastics for all of our swimshorts. See more

  • email customerservice@chestudios.co.uk
  • language https://chestudios.co.uk

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