My experience with the service was incredibly frustrating. I ordered frozen food that was never shipped. I called daily for updates, and while the support team was always polite, they were unable to investigate or provide any assistance. Each day, I was told it would be shipped, but after five days, I escalated the issue to a manager who informed me that my order was stuck and that a replacement would be created. The following day, there was no confirmation, and the support team couldn’t find any record of this replacement. I ultimately canceled my order and will not return due to this dreadful experience. Additionally, about 50% of my calls were dropped, which was extremely aggravating.
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Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
