I placed a normal personal order of about $300 for pet food and supplies. Nothing exotic. Nothing in bulk. Clearly not for resale.
Chewy arbitrarily decided that I am “a business” and blocked my order because it was being forwarded abroad. No proof. No discussion. No attempt to verify. Just an automated accusation and cancellation.
Their reply was insulting: “We encourage businesses like yours to contact a distributor.” I am not a business. I am a private customer buying pet food for my own home.
So apparently, if you live outside the US and use a forwarding service, you are treated like a criminal or a reseller. No transparency. No flexibility. No customer focus.
For a company that claims to be customer-centric, this is amateur-level service.
If you are an international customer or travel frequently, avoid Chewy. They do not want you as a customer.
Plenty of better competitors who actually understand how global customers work.
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Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
