Our experience with the company has been very disappointing. Initially, our home water heater rental account was with another provider, but about two years ago, the company took over this account. We were informed that our arrangement would continue as a monthly rental payment of around $56. We provided a void cheque for automatic withdrawals. Since then:
• We have not received any invoices
• No account statements were provided
• There were no reminders about missed or overdue payments
• We were not informed that monthly withdrawals were not happening Without any prior notice, the company sent an alleged amount of about $5,300 to a collection agency. This is completely unjustified, as our agreement was based on monthly payments, not a lump-sum. At no point were we told that payments were not being withdrawn, nor were we given a chance to address any issues before the account went to collections. This treatment feels like harassment and has harmed our credit, despite our good payment history and willingness to pay legitimate charges.
We are now taking this matter to Small Claims Court and requesting:
• Proof of any alleged financing agreement
• A full statement of account
• Evidence of invoices or notices supposedly sent to us
• Justification for sending the account to collections without prior notice Based on our experience, we strongly advise consumers to be cautious when dealing with the company, as their actions seem to unfairly penalize customers and negatively affect their credit without proper communication.
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