I chose this dress because it appeared beautiful in the photos. However, upon arrival, it was completely different, not true to size, and far too short to qualify as a long dress. I requested a full refund and return on the same day. Unfortunately, the support team has been extremely unprofessional in their responses, deliberately delaying the process and suggesting partial refunds of 10% and 20%, which I clearly rejected. To this day, my issue remains unresolved, and I’ve now been informed that the 14-day return window has lapsed. It’s evident they are disregarding customer rights, and I intend to take formal steps regarding this situation. I will never shop with this platform again, and I strongly recommend others to steer clear due to their unacceptable conduct.
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