We purchased Teak collection sofas, 3 seater and 2 seater, along with 2 ottomans. They look great, but are not comfortable - much more firm than we anticipated. The biggest problem however is the cushions slide all over. There is no mechanism to secure them to the frame, so they constantly slide out from underneath while sitting on them. Our guests always comment on it. We reached out to customer service, presuming they forgot to send us parts, which they did not. They implied their design team would start working on a fix, but 5 months later found out they both were not and did not believe it was a problem. We then tried to return the couches, but despite the website advertising in multiple locations that we could trial them for 1yr with no stress and get a "full return" with "free shipping", the fine print says they charge a 25% "environmental fee" (which they financially benefit from). They have since changed the wording on this to be less confusing, but they won't honor that for me. For my $12k order that would be $3k wasted if we returned them. Horrible product and customer service and would never consider purchasing anything from them again.
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